Shipping & Delivery Policy

At DZOFILM Europe, we are committed to delivering your order safely, efficiently, and transparently.
This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are typically processed within 2–5 business days after payment confirmation.
• Orders placed on weekends or public holidays are processed on the next business day.
• During product launches, promotions, or peak seasons, processing times may be extended.

Once your order has shipped, you will receive a shipping confirmation email with tracking details.

2. Shipping Destinations

DZOFILM Europe currently ships to:

• European Union (EU) countries
• Selected non-EU European regions

If your country is not listed at checkout, please contact us at sales@dzofilm.eu before placing your order.

3. Shipping Methods & Carriers

We ship orders using reliable, insured courier services, such as:

• DHL
• UPS
• FedEx
• DPD (region-dependent)

Shipping method availability depends on your destination and order contents.

4. Estimated Delivery Time

Estimated delivery times begin after shipment, not order placement.

Typical delivery times:

• EU countries: 2–7 business days
• Non-EU Europe: 5–10 business days

Delivery times are estimates and may vary due to customs clearance, courier delays, weather conditions, or local holidays.

5. Shipping Costs

• Shipping fees are calculated at checkout based on:
  • Destination
  • Package weight and dimensions
  • Selected shipping method
• Shipping charges are displayed before payment.

Unless otherwise stated, shipping costs do not include customs duties, VAT, or import taxes.

6. Customs, Duties & Taxes

EU Customers

• Orders shipped within the EU generally do not incur customs duties.
• VAT is charged according to EU regulations and shown at checkout.

Non-EU Customers

• Customs duties, VAT, and import taxes may apply depending on your country.
• These charges are the customer’s responsibility and are not controlled by DZOFILM Europe.

Refusal to pay customs charges may result in return shipping costs being deducted from your refund.

7. Delivery Address Accuracy

Customers are responsible for ensuring that:

• The shipping address is complete and accurate
• Contact details are correct

DZOFILM Europe is not responsible for:

• Delays or losses due to incorrect address information
• Reshipment costs caused by address errors

8. Failed or Refused Deliveries

If a delivery fails due to:

• Incorrect address
• Failed delivery attempts
• Refusal by the recipient

Any additional shipping, return, or handling fees may be deducted from the refund amount.

9. Damaged or Missing Shipments

Please inspect your order immediately upon delivery.

If your package arrives:

• Damaged
• Incomplete
• With visible shipping damage

Contact sales@dzofilm.eu within 48 hours of delivery and provide:

• Order number
• Photos or videos of the package and contents

Claims submitted after 48 hours may not be eligible for compensation.

10. Split Shipments

In some cases, orders containing multiple items may be shipped in separate packages at no additional cost.
Tracking details for each shipment will be provided when available.

11. Delays Beyond Our Control

DZOFILM Europe is not responsible for delays caused by:

• Courier service disruptions
• Customs inspections
• Weather conditions
• Force majeure events

However, we will do our best to assist you in tracking and resolving delivery issues.

12. Contact Information

For shipping-related inquiries, please contact:

DZOFILM Europe – Sales & Support
📧 sales@dzofilm.eu

13. Policy Updates

DZOFILM Europe reserves the right to update or modify this Shipping & Delivery Policy at any time.
Updates take effect upon publication on this page.